Corporate Social Responsibility Policy

Lightmax SL

1.   Prologue

As part of our corporate mission, we are committed to conducting our operations in an ethical and responsible manner, recognising our responsibility to society and the environment.

This Corporate Social Responsibility (CSR) Policy reflects the commitment of Lightmax SL. with creating sustainable value and contributing to the well-being of the communities in which we operate.

2.   Scope of application

This policy applies to all entities within our corporate group, as well as to any external collaborators working on behalf of our organisation. We seek to promote a corporate culture based on ethics and responsibility in all our operations and business relationships.

3.   Principles and Objectives

Our principles commit us to promote sustainable development and to generate a positive impact in all our activities, maintaining relationships of trust and respect with our stakeholders.

Lightmax SL wants to contribute to the following objectives:

1.    Promoting Corporate Responsibility: Nos We are committed to preventing and mitigating the potential negative impacts of our activities by proactively and systematically managing our risks and opportunities.

2.    Responsible Development: We are committed to placing people and the environment at the centre of all decision-making, developing our business in a responsible and sustainable manner.

3.    Sustainable Value Creation: We seek to generate sustainable and shared value for our stakeholders and society as a whole, contributing to economic, social and environmental well-being.

4.    Value Behaviour Framework: This Corporate Social Responsibility (CSR) Policy establishes a framework that promotes behaviours that create value for all stakeholders, through guiding principles that guide our organisation.

5.    Guiding Principles:

•     Legal Compliance: We guarantee scrupulous compliance with all current legislation in all our operations.

•     Integrity: We are committed to manifesting ethics in all our activities and relationships with stakeholders.

•   Breadth of Application: Our policy extends across all functional areas of the company and encompasses all geographic locations in which we conduct our operations, fostering uniformity and cohesion in our initiatives and practices.

•  Prudent Risk Management: We proactively identify, prevent and mitigate potential adverse consequences by ensuring prudent risk management in all our activities.

•   Total Integration: We incorporate health and safety, quality and the environment into all aspects of our internal operations. We are committed to adhering to these processes as the fundamental basis for our learning and continuous improvement.

•   Pursuit of Excellence: We strive for excellence in all our solutions and services. We share lessons learned to maximise impact and experience, and constantly strive to improve our performance.

4.    About Stakeholders

We recognise the importance of our stakeholders, which include customers, employees, shareholders, suppliers and society at large. We are committed to establishing an open and transparent dialogue with each of them, meeting their needs and expectations in an ethical and responsible manner.

4.1    Clients

We are committed to providing high quality products and services that meet the needs and expectations of our customers. We seek to establish lasting relationships based on trust and customer satisfaction, promoting innovation and service excellence.

To ensure transparent, clear and responsible communication with customers, Lightmax SL is committed to:

•     Personalised attention: To offer a professional and personalised service, taking into account the individual circumstances of each client in order to establish long-term relationships of trust.

•     Transparency and Honesty: Provide clear, honest and transparent information about the characteristics of products and services, enabling customers to make informed decisions.

•     Service Excellence: To provide an excellent quality service, backed by a Management Excellence System and maintaining quality certifications to ensure maximum customer satisfaction.

•     Communication and Permanent Dialogue: Promote ongoing communication and dialogue with customers, offering channels for queries, opinions and complaints, and ensuring prompt and individualised responses.

•     Innovation and Continuous Improvement: Innovate in products and services to add greater value to the customer experience, anticipating and responding to future customer needs.

•     Security and Confidentiality: To guarantee the highest levels of security in facilities, products and services, as well as the confidentiality of customer information.

In addition, Lightmax SL is committed to being problem-solving oriented, providing feedback to the customer relationship, reporting on its capabilities, identifying future needs and opportunities for collaboration, seeking the best technical and economic solutions, making responsible use of information and constantly monitoring customer needs and satisfaction.

4.2    Workers

We promote a safe, inclusive and respectful work environment, where the personal and professional development of our employees is encouraged. We are committed to best practice in talent management, equal opportunities and work-life balance. Envisaging the following actions:

•     Promotion of the Reconciliation of Work and Family Life: We seek to promote practices that facilitate the reconciliation of work and family life for our employees.

•     Health and Safety Priority: We are committed to implementing health and safety measures in accordance with legal statutes, ensuring the protection and well-being of all persons involved.

•     Culture of Integral Responsibility: We foster an organisational culture where health, safety, quality and the environment are never compromised. We train our staff to make informed and correct decisions in these areas.

•     Promoting Social Engagement: We promote a culture of social commitment and shared values among all members of our organisation.

•     Participation in Human Resources Management: We involve our employees in the definition of human resources processes, impacting their training, professional development and performance management.

•     Two-way communication: We ensure two-way communication strategies with our employees to foster transparency and open dialogue within the organisation.

•     Respect Diversity and Equal Opportunities: We are committed to respecting diversity and promoting equal opportunities, avoiding any form of discrimination based on gender, age, disability or other circumstances.

•     Staff Development and Training: We strive to empower our employees through active participation, consultation and skills development. We provide the resources, training and support necessary for their professional growth.

4.3    Shareholders

Lightmax SL recognises the importance of its shareholders and investors as one of its main stakeholders and is committed to managing their relationship appropriately, guaranteeing transparency of information and promoting the creation of long-term value. In this regard, it undertakes to:

•     Information Transparency:
Make available to shareholders and investors, prior to the holding of each General Shareholders' Meeting, all legally required or relevant information for the formation of their opinion. Regularly publish Group information in a legally mandatory manner, using the corporate website as the main communication tool, and guaranteeing transparency, veracity, immediacy and homogeneity in dissemination.

•     Efficient Resource Management:
Promote efficient allocation and management of resources within the framework of continuous process improvement, ensuring sustained profitability commensurate with the risk assumed.

•     Attention to Needs and Expectations:
Offer channels and tools to facilitate the involvement and communication of shareholders and investors with the Company, as well as the exercise of their rights as owners.

•     Communication Policy:
To have a Communication Policy and contacts with shareholders, institutional investors and proxy advisors to deal with queries, questions and requests for information, always prevailing the corporate interest and respecting the law and the rules of corporate governance.

Lightmax SL is committed to working to repay the trust placed in it by its shareholders and investors, attending to their needs and expectations as far as possible, and using different communication channels to guarantee a transparent and close relationship.

4.4    Society

We are committed to the economic and social development of the community in which we operate, contributing to the well-being and progress of society as a whole. We are committed to investing in social and educational projects that have a positive impact and to respecting local culture and norms.

•     Participation in Initiatives and Collaboration:
Participate in initiatives and collaborate with regulators and other organisations to promote and disseminate responsible practices.

•     Socio-economic and Social Development:
Participate in activities and working groups with local organisations for the socio-economic and social development of communities.

•     Tax and Ethical Compliance:
To properly comply with tax obligations and avoid any illegal tax avoidance practice or any detriment to the tax authorities. Promote compliance with legal obligations and avoid conduct that is contrary to internal regulations or that could damage the organisation's assets, image or reputation.

•     Relations with local suppliers:
Prioritise the contracting of local suppliers as a sign of commitment to the community and contribution to its socio-economic development.

•     Support for Social Causes:
Support causes with a high social impact and promote campaigns by non-profit organisations to contribute to a fairer society. Promote responsible practices for the achievement of the United Nations Sustainable Development Goals.

•      Social Action and Community Development:
To promote social action that favours the development of a more inclusive society, with special attention to the group of people with disabilities.
Contribute to the economic and social development of the regions where it operates, investing part of the profits in social investment and dedicating resources to community development projects.

•      Commitment to the UN Global Compact Principles:
Embrace and promote the principles of the United Nations Global Compact in relation to human rights, labour rights, environment and anti-corruption.
Demand the observance of these principles from employees, customers, suppliers and collaborators, in accordance with the values and Code of Conduct of "The Company".

•      Transparency and Data Privacy:
Commitment to transparency in all actions, generating trust and credibility in the eyes of society and stakeholders.
Ensure the privacy and data protection of employees, customers, suppliers and partners by implementing appropriate systems.

Lightmax SL seeks to generate value for its customers and society in general, maintaining a responsible purchasing policy that ensures an ethical supply chain that respects the principles of Corporate Social Responsibility (CSR). In addition, it regularly collaborates with institutions and non-governmental organisations to promote the integration of disabled people and to participate in social support programmes for disadvantaged people.

4.5    Respect for Human Rights

We reject any form of discrimination, exploitation or abuse of human rights in all our operations and business relationships. We are committed to respecting and promoting human rights, following the principles set out in the United Nations Universal Declaration of Human Rights.

Respecting human rights, rejecting child and forced labour, and promoting equal opportunities in the supply chain. Act in accordance with current legislation and ethical values, guaranteeing freedom of expression and democracy.

4.6    Environment

Lightmax SL is committed to promoting sustainable environmental practices in all its operations, in accordance with international standards, applicable legislation and industry best practices.

In this regard, it focuses on several key fronts:

•      Environmental Management:
Develop innovative solutions to minimise environmental impact during the product life cycle.

•      Resource Consumption:
Progressively integrate environmental variables into product development, including the reduction of energy and material consumption.

•      Operational Efficiency and Conservation:
Implement refurbishments, reconfigurations and renovations in buildings to optimise operational efficiency, reduce energy and water consumption, and minimise pollutant emissions.

•      Prevention and Compliance:
o Minimise negative environmental impacts and comply with standards established in current environmental regulations.
o Actively contribute to raising awareness of the effects of climate change.

•      Sustainable Development and Eco-Efficiency:
Contribute to sustainable development through eco-efficiency, rational use of natural and energy resources, and minimisation of environmental impact.
Integrate environmental criteria in business processes, projects, products and services, as well as in the selection and evaluation of suppliers.

•      Biodiversity Conservation and Circular Economy:
Minimise adverse effects on ecosystems and promote biodiversity conservation.
promote the efficient and responsible use of energy and natural resources within the framework of the circular economy.

•      Pollution Prevention:
Ensure pollution prevention through continuous improvement, use of best available techniques and minimisation of environmental risks.

Lightmax SL recognises its responsibility to protect the environment and is committed to continue advancing in the implementation of sustainable practices, seeking a balance between business growth and the preservation of the environment.

4.7    Suppliers. Supply Chain

Lightmax SL recognises the importance of its suppliers and contractors as a fundamental part of its value chain and is committed to managing their relationship in a responsible and transparent manner. To this end, it establishes the following commitments and processes:

Supplier Relationship Management:

•      Defines detailed management and control processes, including specific standards and systems for the management, classification, approval and risk control of suppliers and subcontractors.
•      Promotes collaboration and transparency in contractual relations, ensuring fairness and objectivity in supplier selection processes by employees.

Responsible Supply Chain:

•      Promotes a responsible supply chain, fostering ethical, honest and fair relationships with suppliers.
•      Establishes long-term relationships with key suppliers, contributing to common development and ensuring traceability and fair trade of raw materials at source.

Commitments to Suppliers:

•      Extends the company's culture to the supply chain, promoting service excellence, resource efficiency and principles of responsible action.
•      Promotes compliance with company codes and policies in the supply chain, especially in the areas of human rights, ethics, safety and environment.
•      Prioritises the contracting of local suppliers to support the generation of positive social impact in the communities where it operates.
•      It promotes practices that favour traceability and fair trade of raw materials at source.

In summary, Lightmax SL is committed to managing its supply chain in an ethical, transparent and responsible manner, extending the company's values and principles to its suppliers and contractors, and promoting relationships of trust and mutual benefit.

5.   Sustainability

•      Commitment to sustainability:
Promotion of corporate social responsibility: The Company is committed to promoting a culture of corporate social responsibility in all its activities.

•      Environmental protection:
The Company reaffirms its commitment to environmental protection by implementing measures for the efficient use of natural resources and energy certification of the assets in its portfolio.

•      Health and safety at work:
A commitment to respect and comply with occupational health and safety regulations and the labour rights of employees is guaranteed.

•      Professional development and respect for people:
The Company is committed to promoting professional growth policies and to respecting people in all its actions.

•      Transparency:
Transparency in the information communicated to stakeholders will be increased.

•      Risk management:
Internal mechanisms and systems shall be established to detect and analyse risks within the framework of the Company's activity.

A sustainable policy is developed for the procurement of services, taking into account the company's own principles, policies and procedures, as well as ethics and fair trade.

6.   Monitoring Mechanisms

Risk management system: The Company has a Risk Management System that ensures the identification and appropriate management of specific risks in its activities. An internal control structure is established to prevent criminal conduct and legal non-compliance.

Responsibility of the Board of Directors: The Board of Directors shall oversee compliance with and development of the Corporate Social Responsibility Policy, including review and approval of the policy, monitoring of its implementation, assessment of non-financial risks, internal and external communication of non-financial information, and ensure awareness of and compliance with internal codes and policies.

Governance model and oversight mechanism: The Board of Directors, through its Committees, shall supervise the Company's policy, internal regulations, procedures and practices in matters of Corporate Social Responsibility. The Audit, Risk and Compliance Committee will review compliance with governance rules, assess non-financial risks and oversee the risk management system.

Monitoring and supervision systems: Company management will ensure compliance with the Policy by approving specific plans. Progress in the implementation of the policy will be communicated externally on an annual basis through the Corporate Responsibility Report and the Annual Report.

Monitoring of specific aspects: The Board of Directors, through its Committees, will supervise aspects such as Health and Safety, Equality, Regulatory Compliance and Company Risks. The Risk and Insurance Division will identify, monitor and control the Group's overall risk profile, while the Compliance Division will be responsible for setting compliance policy and promoting a culture of compliance. The Internal Audit Department will review and improve the group's Internal Control System and ensure compliance with internal and external regulations.

7.   Other Policies and Protocols

We are committed to complying with all applicable laws and regulations as well as international CSR standards. We maintain specific policies and protocols for areas such as health and safety, gender equality, anti-corruption and labour rights.

8.   Communication Channels

E-mail address and telephone number: The Company maintains open communication channels such as e-mail and a telephone hotline to facilitate communication with its stakeholders. E-mail boxes and telephone hotlines: E-mail boxes and telephone lines are set up to receive suggestions, queries and complaints related to corporate social responsibility.

Website: The website is an important communication channel providing detailed information about the company, its corporate social responsibility practices and sustainability reports.

Social media: The company uses social media to interact with its stakeholders and disseminate relevant information about its social responsibility activities and commitments.

Press releases and newsletters: Press releases and newsletters are issued to keep stakeholders informed about the latest news and actions of the company in the field of social responsibility.

Meetings, discussion forums, fairs and events: The company organises meetings, discussion forums, fairs and events to encourage dialogue and participation with its stakeholders and promote transparency in its actions.

Interviews and satisfaction surveys: Interviews and satisfaction surveys are conducted to gather opinions and feedback from stakeholders on the company's CSR practices.

Corporate intranet: Internally, a corporate intranet is used to facilitate communication and information exchange between company employees.

Blog, newsletters and internal communications: Blogs, newsletters and internal communications are used to keep employees informed about the company's CSR activities and commitments.

Complaints channel: A whistle-blowing channel is available for reporting irregularities or non-compliance with internal and external regulations.

These channels of communication and participation demonstrate the company's commitment to transparency, honesty and dialogue with all its stakeholders.